To contact KACo Claims Services, call 866-367-5226

Use this number to:

• Report an Injury - Report a new work injury and speak with a nurse
• Workers Comp - Discuss a new or existing workers compensation claim
• Property and Casualty - Discuss a new or existing property and casualty claim
• General Questions - Speak with a claims service representative

Download more detailed contact information for the KACo claims department here.

Submit a claim online
We now provide the option to submit new claims online, 24 hours a day, via this link: https://tpaservices.uscky.com. If you are interested in using this service, send an e-mail to april.hawes@charlestaylor.com requesting an ID and the ability to report claims online. Include the name of the member insured you are representing in your e-mail. An ID and first-time password will be e-mailed back to you within several business days for use of this service.

Reporting an injury
It is imperative for the employer to report an employee's injury to KACo as soon as they are informed of the injury. Early reporting ensures that medical treatment and payment for benefits and expenses can begin as quickly as possible.

Nurse Triage: Dedicated access to on-call nurses 24/7, 365 days per year is available with proactive and coordinated response at the onset of injuries. Learn more here. 

Access a listing of KACo's Managed Care Network here. 

Downloadable Forms

• Acord General Liability Loss Notice
• Automobile Loss Notice
• Property Loss Notice
• Workers Compensation - First Report of Injury or Illness