Day 1: Introduction to de-escalation and crisis negotiation

Section 1: Introduction to de-escalation and crisis negotiation (9–10:30 a.m. with break)

• Introduction to instructor and participants
• Why are you here?
• Objectives of the course
• Importance of crisis negotiation in a jail/corrections environment

Section 2: History and philosophy of crisis negotiation (10:30-11:30 a.m. with break)

• Evolution and history of crisis negotiation
• Key philosophies of crisis negotiation

Section 3: Roles of a crisis negotiator (11:30 a.m.-noon)

• What is your role?

Lunch: (Noon-1 p.m.)

Section 4: Fundamentals of communication (1–4 p.m. with break)

• Active listening skills
• Controlling your behavior and emotions
• Non-verbal communication and body language
• Building rapport and trust
• Empathy in negotiations
• Stages of a crisis

Section 5: Types of crises in a correctional setting (4-5 p.m. with break)

• Hostage situations
• Barricaded individuals
• Suicidal inmates
• Riots and disturbances
• Interpersonal conflicts and assaults
• Medical Emergencies
• Mental health crises
• Escape attempts
• Natural disasters and facility emergencies

Day 2: Case studies, review and WRAP virtual reality

Section 6: Review and questions (9-9:30 a.m.)

Section 7: Case studies (NTC 2009 and KSR 2016) (9:30–10:30 a.m.)

Section 8: WRAP Virtual Reality system training (10:30-11:30 a.m.)

Lunch: (11:30 a.m.–12:30 p.m.)

Section 9: Role-playing exercises with the WRAP VR system (12:30-5 p.m.)